Privacy Policy

Introduction

Lucid Sites Studio (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, and disclose personal information.

By using our website (lucidsitesstudio.com) or our services, you agree to the collection and use of information in accordance with this policy.

1. What Information Do We Collect?

Information You Provide to Us:

Contact Information: Name, email address, phone number, and physical address when you fill out a form or sign a contract.

Project Information: Website credentials, domain details, and content assets necessary for us to build your site.

Communication Records: Emails, messages, and notes from meetings.

Information Collected Automatically (Cookies & Analytics):

Usage Data: We use tools like Google Analytics to collect anonymous data about how visitors use our site (e.g., pages visited, time spent on site, browser type).

Cookies: Our website uses cookies to improve user experience and analyze traffic. You can instruct your browser to refuse all cookies, but some portions of our site may not function properly without them.

Payment Information:

We do not store your credit card details. All payments are processed securely through third-party payment processors (such as Stripe or PayPal). We only receive confirmation that a payment has been made.

2. How Do We Use Your Information?

We use your data for the following purposes:

To provide and maintain our services (building your website).

To communicate with you about your project, invoices, or updates.

To monitor the usage of our website and detect technical issues.

To comply with legal obligations.

3. How Do We Share Your Information?

We do not sell your personal data. We only share information in the following specific situations:

Service Providers: We may share data with trusted third-party tools necessary to run our business, specifically:

Payment Processors: (e.g., Stripe) to handle billing.

Analytics: (e.g., Google Analytics) to understand website traffic.

Hosting Providers: To launch and host your website.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. How Do We Protect Your Information?

We value your trust in providing us your Personal Information and we strive to use commercially acceptable means to protect it.

SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers.

Access Control: Access to your project data is limited to authorized personnel only.

No Raw Payment Data: As noted above, we do not store sensitive financial data on our own servers.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your data:

Access: The right to request copies of your personal data.

Correction: The right to request that we correct any information you believe is inaccurate.

Deletion: The right to request that we erase your personal data (subject to legal record-keeping requirements).

Opt-Out: You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Third-Party Links

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: hello@lucidsitesstudio.com